Rights & information

Under the current regulations (Regulation (EU) No. 2016/679 on the protection of personal data (RGPD) and Law No. 78-17 of 6 January 1978 called “Data Protection Act and Liberty” amended), you have the rights of access, rectification, erasure, portability allowing you to obtain the data that you yourself have provided to the institution, limitation and opposition to data processing. These rights are exercised by the data protection officer of the institution: Dr. Catherine Bohec, rgpd@rennes.unicancer.fr

More information about my personal data here.

You can nominate a trusted person who, if you desire, can accompany you during your treatment and attend all medical consultations in order to help you make decisions.

This person, who may be a parent, a family member, a friend or your general practitioner, may also be consulted if you are unable to express your wishes. Such persons must be nominated in writing via the attached downloadable form. You may choose to revoke their nomination at any time.

Act of 4 March 2002 on patient rights and the quality of the healthcare system
Article L.1111-6 of the French Public Health Code

Trusted person nomination form

All adults may, if they desire, set out advance directives to be followed if, at the end of their life, they are unable to express their wishes.Such directives set out the patient’s wishes regarding when and how to limit or stop treatment. They are consulted before any medical decisions are made, and they override all other non-medical opinions.

They are renewable every three years, but may be modified or cancelled at any time. If you want your directives to be taken into account, make them available to the doctor responsible for your treatment at the establishment: give them to your doctor or make your doctor aware that they exist and provide him/her with the contact details of the person to whom you have entrusted them.

Act of 22 April 2005 on patient rights and end-of-life care
Article L.1111-11 of the French Public Health Code

The Service Users Committee (CDU) [Commission Des Usagers] was established to protect the rights of service users and facilitate their enforcement by examining medical and non-medical complaints and claims, in addition to monitoring follow-up actions. (Act of 4 March 2002)

It supports service users and their families who wish to submit complaints to the management of the establishment and makes sure that they are informed about the avenues of recourse and remediation available to them.

It offers opinions and proposals to improve welcome policies and the care provided to patients and their families.

The CDU’s responsibilities 

> Receive information at least once per year about serious adverse events (SAEs) and the steps taken by the establishment to identify solutions.

> Receive and analyse observations from volunteer associations that have signed an agreement with the establishment at least once per year (i.e. Visits for Hospital Patients volunteer association [Association de Visites des Malades dans les Etablissement Hospitaliers]).

> Submit a service users proposal setting out their expectations and recommendations, following consultation with service user representatives and representatives of volunteer associations that have signed agreements with the establishment. The proposal sets out the expectations and recommendations of service users with regard to the welcome policy, the care quality and safety, as well as respect for users’ rights. The establishment’s medical congress helps develop this document. The CDU presents the proposal with a view to developing medical policy at the Eugène Marquis Centre.

How to contact members of the CDU?

If you experience any problems during your stay, speak to your attending doctor or a healthcare professional who will try to find a solution. If you are still not satisfied, you can, at any time, send a letter to the department consultant or the director of the establishment or contact the CDU mediators:

In writing:
Centre Eugène Marquis
Direction générale
Avenue de la Bataille Flandres Dunkerque
CS 44229 – 35042 RENNES CEDEX

By telephone:
Executive Management’s Secretariat: (+31) 02992 53099

By e-mail:
secretaire.direction@rennes.unicancer.fr

How will your request be handled?

Once your complaint has been received, the mediator will organise a meeting with you and/or your family. You may also be accompanied by a service user representative.

The medical mediator is uniquely responsible for managing complaints and claims that concern the organisation of care and the functioning of the medical service.
The non-medical mediator is responsible for handling all other complaints and claims.

Once the mediator has met with you, they will write a report, a copy of which will be sent to you and to the CDU, which may issue recommendations.

CDU members

The CDU is comprised of service user representatives, mediators for the Eugène Marquis Centre and other participants from the establishment. Members are elected for three years.

President:Prof. François Guillé, Director-General
Vice-president: Marie Lockhart (Service User Representative)

Service User Representatives

Member:Brigitte Peltier (Committee 35 (Ille-et-Vilaine department) of the National Anti-Cancer League)
Deputy:Christian Bauchet (Committee 35 (Ille-et-Vilaine department) of the National Anti-Cancer League)

Member:Marie Lockhart (Departmental Union of Family Associations 35)
Deputy: Jean-Pierre Yvon (Federal Consumers Union Que Choisir)

Medical mediators

Member:Dr Isabelle Lecouillard, Radiotherapist
Deputy:Dr Claudia Lefeuvre-Plesse, Medical oncologist

Non-medical mediators

Member:Frédérique Lebrun, Healthcare professional
Deputy:Laurence Bourgeais-Santerre, Healthcare assistant

Other participants from the Eugène Marquis Centre

Dr Catherine Bohec, Director of Quality, Risks and Evaluation
Nadine Lelievre, Director of Care
Elodie Bouillon or Carine Bouteiller, Social workers
Axelle Louër, Reception and Billing officer
Danièle Bouquet, Executive Management Assistant

Your transport can be covered by health insurance if a medical transport prescription is provided by your doctor. Your doctor will choose the form of transport that is best suited to your condition.

The various modes of transport available are:

• Private car
• Public transport
• Social security-approved taxi
• Patient transport services (PTS)
• Ambulance

You can also come in your own car or that of the person accompanying you. In such cases, you can apply for a travel voucher to reimburse the costs on a mileage basis. You will need to submit an expense statement along with the travel voucher. You can obtain a copy of the form from reception.

Prior approval is required in the following cases:

• Transport to a location more than 150 km away
• Transport in succession (where a minimum of four transport options is prescribed for a single treatment within a two month period, with each stage of the journey covering at least 50 km)
• Transport by ship or plane

Only transport for medical consultations, hospitalisations and examinations are reimbursed.   

Transport costs are not covered for complementary care meetings (e.g. with psychologists, social workers, socio-aestheticians or dietitians or for support consultations).

Food is available in several locations:

At the Eugène Marquis Centre

Vending machines in reception areas:

> Radiotherapy department reception – door C
> Admissions reception – door A

At Pontchaillou University Teaching Hospital

Staff restaurant:

> Opposite admissions – door A – open 11:30 am to 2:30 pm

Non-staff (such as patients and visitors) can use the staff restaurant. €9 meal vouchers are available to buy (card only) from the machine (near the university cafeteria entrance). You can also pay for your meal at the till (€9) by cash, cheque or card.

Pontchaillou Hospital block

> Entrance hall: Relais H cafeteria
> On the 10^th floor: canteen meals are available from 11:45 am to 4 pm

Reasonably priced accommodation for families is available near the Eugène Marquis Centre.For more information, contact the social service on (+31) 02992 53028 or (+31) 02992 52923 (between 9 pm and 5 pm).

For example:

> Séjours & Affaires Villa Camilla (hotel apartments)
185 blvd St Jean-Baptiste de la Salle
35000 RENNES

Tel.: (+31) 02234 60404

> Séjours & Affaires de Bretagne (hotel apartments)
23 rue Châtillon
35000 RENNES

Tel.: (+31) 02995 15495

> Appart’hotel Odalys City Lorgeril
2 rue de Lorgeril
35000 RENNES

Tel.: (+31) 02991 25520

All rooms are fitted with smoke detectors.

For the safety of everyone, the following rules are enforced:

> No smoking within the facilities (Decree No. 2006-1386 of 15 November 2006)
> Do not plug in electrical appliances that do not belong to the establishment
> Turn off all mobile phones (Circular DH/EMI No. 40 of 9 October 1995)

In the event of fire, follow the instructions provided by staff and displayed on posters. An evacuation plan is displayed on every floor.

ALCOHOL, DRUGS AND TOXIC SUBSTANCES

For your health and safety and that of other service users, all alcoholic beverages, drugs and toxic substances, whether legal or illegal, are strictly forbidden.

The director of the establishment has the authority to expel any person found to have violated this rule.

VIGIPIRATE

All service users have a role to play in ensuring the security of the establishment. As part of the Vigipirate plan operating in hospitals, visitors are encouraged to alert staff to any unusual behaviour or packages. Information about how the plan is applied is posted at the entrance to the site. Please respect all instructions given.

As far as possible, we recommend giving all money and valuable objects in your possession to friends or family for safekeeping before admission.
If you are not willing to leave your property at home or with a family member, you may store it in the safety deposit box provided in each room or at reception.

Reception opening hours:

Monday to Friday: 7:45 am – 7 pm
Saturday: 8:30 am – 4:40 pm
Closed Sunday and public holidays

Receipts are provided for all items placed in the safety deposit box. The receipt allows you to withdraw your items under the conditions detailed by the reception staff when you deposited them.
If you want to keep such items on your person, the establishment cannot be held responsible for any loss, theft or damage.